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Everything You Need to Know

Welcome to the information hub for Casesmith Customs.

Here you’ll find details about our build process, shipping timelines, policies, and how to get in touch. We believe in clear communication, honest expectations, and handcrafted quality from start to finish.

Our goal is simple: to make your experience smooth, transparent, and as dialed-in as the gear you trust us to protect.

 

About Casesmith Customs

At Casesmith Customs, we build more than cases — we build purpose-driven protection with character.

Each piece is handcrafted in the USA using premium materials, precision joinery, and professional-grade hardware. From vintage-inspired rack builds to modern pedalboard armor, every case is built one at a time with attention to detail you can see and feel.

With years of hands-on experience in woodworking, Tolex wrapping, and restoration work, we approach every project with pride and craftsmanship. No assembly lines. No shortcuts. Just real materials and real skill.

Whether you're touring, recording, or building your dream rig, your gear deserves protection as bold and reliable as your sound.

 

What You Can Expect

• Handcrafted, made-to-order builds
• Clear build timelines
• Professional communication
• Fair and consistent policies
• Craftsmanship we stand behind

We value word of mouth and long-term relationships. Many of our customers return for additional builds, and that trust means everything to us.

 

Policies & FAQs

For detailed information regarding build times, custom modifications, shipping, return policies, and quality standards, please visit our FAQ section.

Clear expectations protect both you and our small business and help ensure every order runs smoothly.

Review Our Faq

 

Contact Us

Have a question before ordering? Need clarification on a build? Want to discuss a custom project?

Please reach out through our Contact page and include as much detail as possible about your project. We typically respond within 1–2 business days.

Clear communication early in the process helps us build exactly what you need.

Contact Us

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Customer Reviews

I just got the rack box you built for my Kemper rack in green with the side leather handle.  All I can say is I am blown away!!  I can't thank you enough. What a beautiful job you did!! It is stunning. It will be in all the videos I do for Electro-Harmonix.I love it and thank you again.
 Bill Ruppert
 (known as one of the most prolific and widely heard studio guitarists)

...I have recently acquired two full size Korg Oasys (88 key) synthesizers and once again I was wondering if you good folks could custom make 2 identical black tolex cases in the style of the two eleven rack/fractal cases you made for me before, I cannot find a good flight case anywhere online for them and the one I could find is plastic and generic looking, very cheap looking! 

     

This case is absolutely stunning!!!!! Built so well! I couldn't be more pleased with the way it turned out. Thank you so much for your hard work and attention to detail! When people see it and asks me who made it I will make sure to send them your way! Thank you again.   Erik H.

Why Buy From Us
  • Authentic Handcrafted Cases
  • Vintage-Inspired Hardware
  • Premium Leather & Tolex Options
  • Decades of Woodworking & Tolex Experience
  • Secure & Fast U.S. Shipping
  • Trusted by Musicians & Collectors